kaj9's Privacy Policy
Your personal information is completely safe with us — learn how kaj9 collects, uses, and protects your data.
Introduction & Applicability
By using the kaj9 platform, you agree to the terms of this privacy policy. This policy applies to Bangladeshi players and covers our website, mobile version, and related services.
Who is this policy for?
This privacy policy applies to all registered members, visitors, and anyone who uses our services, accesses the site, or contacts us. No matter where in Bangladesh you access our platform from, this policy always applies to you.
Right to modify the policy
kaj9 reserves the right to amend this privacy policy at any time. For significant changes, we will post a notice on the site. The latest version of the policy will always be available on this page. If you continue using our services after an update, you will be considered to have agreed to the new policy.
What Information We Collect
kaj9 collects certain information to operate our services safely and smoothly. Below is a description of the different types of information.
Information you provide directly
Information you provide during account registration and management includes:
- Full name and date of birth
- Email address and mobile number
- bKash, Nagad, or Rocket account details (for transaction verification)
- ID card or national identity card details (for age verification)
- Information provided when contacting our support team
Automatically collected information
When you use the kaj9 platform, some technical information is collected automatically:
- IP address and device information
- Browser type and version
- Time spent on the site and pages visited
- Login times and session details
- Gaming activity and betting history
- Information collected through cookies and similar tracking technologies
Payment-related information
We collect necessary payment information to process financial transactions. kaj9 currently supports bKash, Nagad, and Rocket mobile payment methods. These payment gateways have their own privacy policies and relevant information is stored in their secure systems.
Purpose of Using Information
kaj9 uses collected information for specific, legitimate purposes and does not process information for any unnecessary or unauthorized purpose.
Service operation and improvement
- Creating, verifying, and managing accounts
- Processing financial transactions and preventing fraud
- Operating gaming services and the betting platform
- Improving site functionality and resolving technical issues
- Personalizing the player experience
Customer service and communication
- Providing 24/7 live chat and email support
- Sending account-related notices and updates
- Security alerts and notices of important changes
- Resolving your complaints and issues
Security and legal compliance
- Ensuring platform security and preventing fraud
- Age verification — ensuring access only for those aged 21 and above
- Enforcing responsible gaming policies
- Monitoring and preventing suspicious activity
Information Sharing & Disclosure
kaj9 does not sell your personal information to third parties. However, information may be shared in limited circumstances for service operation.
Trusted service providers
Necessary information may be shared with technology partners, payment processors (bKash, Nagad, Rocket), and game software providers who assist in operating our platform. All such third parties operate under strict confidentiality agreements and may use your information only for specified purposes.
Legal obligations
Information may be disclosed in response to court orders, legal processes, or lawful requests from authorities. Information may also be used as needed to protect platform security or prevent fraud.
Sale of information prohibited
kaj9 never sells your personal information to third parties for marketing or advertising purposes. Our business model relies entirely on the services provided on our platform, not on data trading.
Cookies & Tracking Technologies
Cookies and similar technologies are used to keep our website running properly. This section explains the types and purposes of cookies.
Essential cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, security verification, and the normal operation of the platform. Without these cookies, the site cannot function properly.
Functional cookies
These cookies are used to remember your preferences and settings. They are needed to provide language preferences, gaming settings, and other personalized experiences.
Analytics cookies
Analytics data is collected to monitor and improve site usage. This data is analyzed in aggregate form and is not used to directly identify any individual.
Cookie controls
Cookies can be controlled or disabled through your browser settings. However, please note that disabling essential cookies may affect some important features of the site.
Data Protection & Security
The security of your information is kaj9's top priority. We use industry-standard technologies and processes to keep your data secure.
SSL encryption
All data transfers on kaj9 are secured by SSL/TLS encryption technology. All information transmitted between your browser and our servers remains fully encrypted, making it impossible for third parties to read.
Account security
Use a strong password to protect your account and never share it with anyone. If you notice any suspicious activity, inform our support team immediately. kaj9 will never ask for your password via email or chat.
Data retention period
We retain your information only for as long as it is necessary to provide our services and meet legal obligations. Even after an account is closed, some information may be retained for a specified period due to legal requirements. After that, information is securely deleted or irreversibly anonymized.
Your Rights
As a kaj9 user, you have several important rights over your own information. Contact our support team to exercise these rights.
Right to access information
You can request a copy of your personal information stored with us at any time.
Right to correct information
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to delete information
In certain circumstances you can request that your information be deleted (beyond legal obligations).
Right to data portability
You can receive your information in a common format and use it elsewhere if needed.
Right to object to processing
In certain cases you can object to the processing of your information.
Right to restrict processing
In some circumstances you can ask for the processing of your information to be temporarily restricted.
Protection of Minors
kaj9 places the highest importance on protecting minors.
Age restriction
kaj9's services are for those aged 21 and above only. Age is verified during the registration process, and if someone is found to be a minor, their account is closed immediately. If we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be cancelled.
A message to parents
We urge parents — stay vigilant to ensure your child cannot access online gambling platforms. Use parental control software and keep your device and account information secure.
Third-Party Services & Technologies
Role of game providers
The kaj9 platform uses software from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and other game providers. For technical reasons during gameplay, some information may be processed on these providers' servers. These providers follow their own privacy policies.
Payment gateways
When transactions are processed through bKash, Nagad, and Rocket, these organizations' own data protection policies apply. We trust their service standards and security measures, but we are not responsible for how your information is handled on their platforms.
Privacy-Related Contact
If you have any questions, requests, or complaints about this privacy policy, please contact us.
Contact us
Our 24/7 support team is ready for any privacy-related questions.
Help is also available in Bengali via live chat.
Request processing
Any request related to your information — such as a request to view, correct, or delete information — will be handled as quickly as possible. Your request will be processed after your identity has been verified. We are able to respond in both Bengali and English.